FAQ.

FAQ.

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What is Procaps?

It is a leading Organization in the development of innovative pharmaceutical solutions, under a sustainable model and permanent internationalization.
 
Learn about our history here.

Where can I get Procaps products?

You can find them in the main drugstores and department stores in the country: Éxito, Olímpica, Farmacenter, Droxi, Colsubsidio, Cafam, Cruz Verde, Farmatodo, Alemana Drugstore, Inglesa Drugstore, Farmavida, Locatel and La Rebaja

Does Procaps have a patient benefit program?

The Organization from its Medical Directorate develops special programs for patients with prolonged treatments, granting some benefits through their physicians.
 
For more details, contact our hotline WhatsApp +57 321 5166193.
 
Learn here the authorization of use of personal data.

I am a health professional. How can I have a medical visit to learn about the Procaps portfolio?

To request a medical visit, complete the form available in this section indicating your information, contact and medical specialty. Enter

Who should I contact to notify any requirement/complaint/claim about a product?

We have an area in charge of dealing with requests about our products, we encourage you to fill out our contact form in order to give you proper management. Click here

Do you offer empty capsule development?

Procaps does not have the production and distribution of empty capsules.

How do I request a visit to the Procaps facilities and plants?

For requests for academic visits you can write to us through our contact form Click here

I have to do a job related to Procaps. Who do I contact?

Entering our website www.procapslaboratorios.com You can find all the information related to our Organization.

Does Procaps have social responsibility actions?

At Procaps we are a socially responsible company, assuming a commitment to the comprehensive well-being of both our Collaborators and the promotion of a healthy culture through our Procaps Foundation and Corporate Volunteering.
 
Learn about our Corporate Social Responsibility policy here
 
You can learn more Social Responsibility actions by visiting our Sustainability Report

Does Procaps have a Code of Ethics and Conduct?

Ethics is part of our essence and is key in building bonds of trust to achieve our health and well-being purposes. We have an Ethics Line for the prevention, control, and detection of irregularities in the workplace. Learn here 

How do I report a possible adverse event?

Please, report your case here and learn more information in our Pharmacovigilance section.

Who should I contact to report difficulties with a Procaps product?

We have an area in charge of attending to the recommendations of our clients, send us your case to gestiondequejascalidad@procaps.com.co

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Directory

Our corporate headquarters are located in Bogotá, Colombia, which serves as the primary hub of our productive capacity within the country, with operations extending across the Atlántico and Cundinamarca departments.

Additionally, we operate manufacturing plants in the United States, Brazil, and El Salvador, and maintain a commercial presence across various countries in Latin America.
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FAQ.

Quick answers to the most common questions.
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Academic visits

Academic Outreach and Innovation Program

At Procaps, as part of our commitment to Corporate Social Responsibility (CSR), we drive initiatives that promote science, learning, and innovation.

Our Academic Visit Program strengthens ties with universities and research centers, creating opportunities for exchange and mutual learning where students and faculty can get a close look at our processes, technology, and contributions to pharmaceutical development.

Scheduling is limited, so if you're interested in coordinating an academic visit, please send a formal request through our contact form.